How do I track my order?

For Footwear Orders:

You’ll receive an email once your order has shipped titled “Your Package is on the way!”, containing your tracking link. Alternatively, you can log into your Vivobarefoot Account and track your order.

Already have a Vivobarefoot account?

• Log into your Account.
• Check the fulfilment status for your order.
• If the order has been fulfilled, select the order (If the status is not yet fulfilled, try again in 24 hours to allow us a little longer to fulfil your order).
• Click on the tracking link to be directed to your tracking.

Alternatively, you can use the link provided in your shipping confirmation email.

What if my tracking hasn’t updated?

No stress! Tracking numbers typically update with couriers every 24-48 hours. However, additional delays may occur while your order is in transit.

First, check your tracking to see if your order has been held up by the courier due to issues such as an incorrect address or customs fees.

If you’ve realised that you’ve entered an incorrect or incomplete address, please see HERE.

If your tracking hasn’t updated in a few days, don’t panic. Your order should still be on the way to you. However, if your tracking hasn’t updated in 6+ working days, please get in touch with our Customer Support team who will be able to assist you. 

With Repairs Orders:

Upon the arrival of your footwear at our facility, we will promptly send you an email to confirm that they are being processed in our workshop for repair. This initial communication serves to reassure you that your items are in safe hands and that our skilled technicians are preparing to address any issues. Following the completion of the repair work, we will notify you once again via email. This subsequent message will include a shipping tracking reference, allowing you to monitor the return journey of your footwear as they make their way back to you, ensuring you are kept informed every step of the way.