What Happens If I'm Not Happy with My Repair?

Our repair partners strive to carry out skilled repairs to the highest standards. However, if you're not satisfied with the repair service you received, please follow these steps: 

1. Contact Us: 

Reach out to our customer service team as soon as possible by emailing revivo@vivobarefoot.com. Please include your order number, a brief description of the issue, and any relevant photos that show the problem. 

2. Assessment: 

Our team will review your concerns and the provided information. We may ask for additional details or photos to better understand the issue. 

3. Resolution Options:

Based on our assessment, we will offer you a solution to address the problem. This may include: 

• Rework: We might suggest reworking the repair to meet your expectations. 

• Refund: If a rework is not feasible, we may offer a partial or full refund for the repair service. 

4. Follow-Up:

After agreeing on a resolution, we will keep you updated on the progress.