Customer Service Opening Hours and Contact Options

Before reaching out, it's worth checking our Support Hub first — you'll find instant answers to the most common questions about orders, returns, sizing and more, available 24/7 without needing to wait for a response.

If you can't find what you need, here's how to reach us — listed in order of fastest response:

Live Chat — fastest response Click the chat icon in the bottom-right corner of any page on our website to get started.

• Vivi (AI assistant): Available 24/7 for instant answers
• Specialist live support: Monday to Friday, 10am–10pm UK time

Phone Prefer to speak to someone directly? Give us a call.

• Specialist support: Monday to Thursday, 10am–6pm UK time

WhatsApp Send us a message on WhatsApp for support — please note this is not a live channel and we do not respond instantly. For a faster response we'd recommend using Live Chat instead.

• Vivi (AI assistant): Available 24/7
• Specialist live support: Monday to Friday, 10am–10pm UK time

Web Form — non-urgent queries If you'd like to provide feedback, report an issue or raise a non-urgent request, you can send us the details through our web form and we'll get back to you as soon as possible. Please note response times via this channel may be a little longer than Live Chat or phone.

Please note: Bank holiday hours may affect availability across all channels.

Complaints: If you'd like to raise a formal complaint, please email us at customerservices@vivobarefoot.com and our team will investigate and respond as quickly as possible.

Have a Revivo order? Revivo is our pre-loved footwear brand with its own dedicated support and policies — visit support.revivo.com for help.