Can I cancel or make a change to my order?

Can I cancel or make a change to my order?

Unfortunately, once you’ve hit ‘Place Order’ at checkout, we’re unable to make any changes to your order. This includes:

• Changing the item or size
• Modifying the delivery/billing address
• Adding or removing items from your order
• Altering the shipping method

However, you can start a return or exchange once your order has been delivered.

I think my address is wrong on my order. What should I do?

If you entered the incorrect address at checkout, we regret that we can’t change the address with the courier once the order is placed. However, you might be able to update your delivery preferences by contacting the courier directly.

If your order can’t be delivered for any reason, the courier will return it to us, and you’ll receive an automatic refund once the parcel reaches our warehouse. You can monitor your tracking information for updates.

If your order hasn’t shipped yet:

Wait until you receive your tracking email.
Provide the courier with the tracking number.
They may be able to amend the address for you.

If your order has shipped:

Contact the courier directly as soon as possible.
They may be able to assist with updating the delivery address.
Important to know:

If you input the incorrect address at checkout and the order goes missing or is delivered to that location, we cannot be held accountable for refunding or replacing the order to your preferred location.