Our repair partners strive to carry out skilled repairs to the highest standards. However, if you're not satisfied with the repair service you received, please follow these steps:
1. Contact Us:
Reach out to our customer service team as soon as possible by emailing revivo@vivobarefoot.com. Please include your order number, a brief description of the issue, and any relevant photos that show the problem.
2. Assessment:
Our team will review your concerns and the provided information. We may ask for additional details or photos to better understand the issue.
3. Resolution Options:
Based on our assessment, we will offer you a solution to address the problem. This may include:
- Rework: We might suggest reworking the repair to meet your expectations.
- Refund: If a rework is not feasible, we may offer a partial or full refund for the repair service.
4. Follow-Up:
After agreeing on a resolution, we will keep you updated on the progress.
Comments
0 comments
Please sign in to leave a comment.